SupportNet was our largest celebration of supported volunteering to date. Held at Thirsk Racecourse on 10 October, it brought together people from across the sector to explore what it truly means to support volunteers in meaningful, inclusive ways. Looking back on the day, Development Officer Vicki Sharp reflects on the key discussion themes that emerged. She writes:

What a day we had, full of ideas, energy and enthusiasm! For me, it was great to see the discussions revolve around five themes:

Inclusion as a foundation

Supported volunteering was the central thread running through the day. We explored how data – presented by Matthew Hick from The Science Museum Group – can help us better understand our communities and design volunteer programmes that welcome everyone. The message was clear: diversity isn’t just desirable, it’s essential. A diverse team of volunteers and staff strengthens not only organisations but the communities they serve.

Empowerment through voice and influence

Giving volunteers real opportunities to shape their organisations emerged as a key strategy for empowerment. Whether through co-production, task and finish groups, or Board membership, volunteers thrive when they’re trusted to lead and influence. Ripon Museum Trust shared how listening to volunteers helped them create a practical toolkit for supported volunteering, emphasising that volunteers should never be segregated into
separate groups. Inclusion means unity.

The power of storytelling

Sita Brand from Settle Stories reminded us that storytelling is more than communication, it’s transformation. Stories can shift perspectives, influence funders, and build empathy. They’re a vital tool for advocacy and engagement, especially when trying to highlight the impact of volunteering.

Rethinking volunteer engagement

Rob Jackson’s keynote challenged us to confront the decline in volunteer numbers and rethink how we attract new people. His call to “Be More parkrun” resonated deeply – urging us to create simple, accessible pathways into volunteering, and to offer opportunities for growth and development. It was a timely reminder that the future of volunteering depends on how welcoming and adaptable we are.

Celebrating and supporting all volunteers

A panel discussion led by Laura Elson brought together voices from across the sector to share how they support their most vulnerable volunteers. The conversation sparked ideas around recognition, celebration and creating safe, inclusive spaces where every volunteer feels valued.

One attendee summed it up beautifully: “It was empowering to be in a room full of amazing people, swapping and sharing ideas and perspectives. I learned more about diversity than I’ve ever thought about before.”

We’re so grateful to everyone who joined us and contributed to such a rich and inspiring day. Let’s keep the conversations going and continue building volunteer programmes that are inclusive, empowering and deeply connected to the communities we serve.